Information on Seat Selection

Best Available Seat Booking
In best available seat booking, you choose a category of seats and selectthe number of tickets you would like. An automatic allocation of seats willtake place within the selected category; you receive the best available seats. Numbered seats are generally located next to each other. If your computer is having problems with Java, then the best available seat booking will automatically take place.
Seating Chart Booking
In seating chart booking, you personally select your exact seats from agraphic seating chart. Begin the seating chart booking and choose an area.There you can select the seats by clicking on them. Seating chart booking is not offered for some events.
General Seating
means that, with your ticket, you can freely select your seat according to the conditions on-site. Normally this involves seats, however in some cases standing room will also be available.
Seat or Standing Room, Depending on Availability
In this price category, seats are predominantly offered (but not guaranteed). In some circumstances, standing room tickets at the same price are also sent. An exact request regarding standing room or a seat unfortunately cannot be fulfilled in this context. A later exchange of the tickets delivered is not possible.
Obstructed Views/Supertitles
Due to building conditions or the demands of individual productions,obstructed views (including of the supertitles that are used in numerous performances) are possible from certain seats. Please inquire about potential impairments at
(+49) (0)711. 20 20 90 (Mon – Fri: 10 am – 8 pm, Sat: 10 am – 6 pm).
No Longer Available for Delivery
means that the event is taking place soon and that shipment of the ticketsis no longer possible. Please select “Pick up tickets” as an alternative.
Only 1 Ticket Can be Selected / Individual Seat
Only individual seats (no groups of adjoining seats) can still be booked inthe corresponding category using the best available seat booking. Individual seats are scattered vacancies. Even if a greater number are available, these seats are not adjoining. Adjoining seats might still be available using the seating chart booking.
Any more questions?
Call:
Ticket Service Die Staatstheater Stuttgart  (+49) (0) 711. 20 20 90 Mon – Fri 10 am – 8 pm, Sat10 am – 6 pm

Information on Online Sales

Please examine our General Terms and Conditions as well as the following excepts from the general information on ticket pre-sales.
Ticket Pre-sales
Ticket pre-sales for performances in the Opernhaus as well as for concerts generally begin on the same date two months before the day of the performance. For performances in all other venues, pre-sales generally begin one month before the performance date. If the first pre-sale date falls on a Saturday or Sunday, then pre-sales will begin on that Friday. If it falls on a holiday, then sales will begin the daybefore. Some events cannot be purchased through online sales. For such cases, please contact our telephone ticket service ((+49) (0) 711. 20 20 90, Mon – Fri: 10 am –8 pm, Sat: 10 am – 6 pm). Performances outside of the previously mentioned pre-sale periods can be ordered using the online ordering form. Please examine our general information on ticket pre-sales.
Seat Selection
In the course of your booking, information relating to seat selection will be displayed.
Ticket Prices
Ticket prices for online sales include a service fee of 1.00 € per ticket.
Discounts (other than the Schauspielcard)
Please use the alternate sales channels for discounts, as they are not available or applicable for online sales.
Gift Vouchers
Gift certificates can be used as a form of payment for one or more performances at Staatstheater Stuttgart. You can even use them to pay for subscriptions and merchandising products. Gift vouchers can be transferred to third parties and can be redeemed without any time limit until cancelled. If the order total is greater than the value of the gift voucher,the difference can be paid out. Remaining balances will be repaid in the form of a gift voucher. Redeeming gift vouchers is not currently possible for online sales. Please use our alternate sales channels for this purpose.
Delivery / Pick Up with Confirmation of Purchase
Tickets or gift vouchers can be sent out for a shipping fee of 1.50 €, if the time of the order allows for it. The Staatstheater Stuttgart cannot accept any responsibility for the shipment.
Confirmation of purchase will automatically be sent by email to the address you provided, as soon as purchase of your order has been initiated.
By presenting printed confirmation of purchase, tickets can be picked up at the theatre box office or at the appropriate performance box office; gift vouchers only at the theatre box office (Mon – Fri: 10 am – 7 pm, Sat: 10am – 2 pm).
Only printed tickets are valid as passes for means of transport with the VVS. Printed confirmations of purchase will not be accepted as valid ride passes for the VVS.
Late Seating
may not be possible for certain performances. Our telephone ticket service (0711.20 20 90, Mon – Fri: 10 am – 8 pm, Sat: 10 am – 6 pm) will be happy to provide you with more information!
Payment
Tickets can be paid with direct debit or credit card (American Express, MasterCard, VISA).
Return / Exchange
We ask that you carefully check your information before authorizing purchase of your order, as tickets and gift vouchers cannot be returned or exchanged.
Technical Requirements
Current web browser (Internet Explorer, Firefox, Safari or Opera). Java installed on your computer and cookies activated. -> Privacy policy: Please do not use your browser’s ‘Back’ button!
Any more questions?
Phone: (+49) (0) 711. 20 20 90
Mon – Fri 10 am – 8 pm, Sat 10 am – 6 pm 
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PRIVACY POLICY

All personal data collected on Staatstheater Stuttgart websites is saved and processed by us exclusively for handling ticket sales, for sending publications or for submitting service offers, such as the newsletter. As an institution of the state of Baden-Württemberg, we assure you that your personal data will be treated as confidential according to applicable data protection law and not disclosed to any third party for advertising purposes. External service providers receiving customer data on our behalf, for example to send information or publications, are strongly bound by contract, as defined by the State Data Protection Act [Landesdatenschutzgesetz], and are not considered third parties by data protection law.
 
 
Online ticket purchase
 
Your ordering information will be used and saved in accordance with data protection law to the extent necessary for the execution and documentation of your orders. With your account number, we also save your name and address, and where applicable your telephone number, your email address as well as your bank or credit card account information; however the credit card numbers don’t include the so-called card verification code (CVC).
 
 
Encryption
 
For security reasons, your ordering information is encrypted when it is transmitted to us. You can recognize this by the fact that your browser’s address line beings with “https:” and from the closed lock symbol. Our security certificate is automatically recognized by your browser.
 
 
Usage data
 
In order to recognize statistics regarding the frequency of visits to our homepage, our provider, GlobalWays, saves the following data sets from out Internet visitors and deletes them after no more than one year:
 
-  URL and port
-  IP address (shortened to the last byte)
-  Date and time
-  Data that is loaded
-  The referrer: i.e. the page that connects to us
-  The software version the browser connects with
 
By shortening the IP address, we allow you – as much as possible – anonymous use of our websites. User profiles based on IP addresses are therefore excluded. The unique entries in the log files do not allow any determination of an individual’s identity.
 
 
User tracking
 
In order to continue optimizing our web presence, we would like to use a web analysis tool in the future. We are currently in the testing phase with software by the company wiredMinds.
 
In this process, data is collected, processed and saved, and then used to construct a user profile under a pseudonym. Of course, no personal data of the user is collected (according to the ruling of the top regulating authority for data protection on 27, November 2009). IP addresses are made anonymous immediately following their collection by deletion of the last block of numbers, so that no personal references are possible here either.
 
In addition, cookies may be used for the analysis. Cookies are small text files saved in a visitor’s Internet browser which aid in the recognition of the browser. In this process, however, a pseudonym is exclusively used that doesn’t allow for any reference to your IP address. In case you do not wish to allow cookies to be saved beyond your visit, then you can select the appropriate setting in your Internet browser.
 
In no case will the data be used for personal identification of a visitor (to the extent that this would even be technically possible) or associated with the data regarding the user of a pseudonym. If you still don’t consent to the data acquisition, then click on the following link to always object to the use of your visit data and to completely prohibit tracking.
 
Exert your right of objection
 
 
Cookies
 
When visiting the sites of the Staatstheater [Theatres], a session cookie is activated that retains the identity of the browser sessions on your computer and that is deleted by your computer again following the end of the browser session. This information is no longer available in future browser sessions. Reference to the identity of the user is excluded.
 
In order to use the virtual shopping cart in our sales module, a cookie that tracks your individual orders must be activated during the ordering transaction. This cookie is deleted again following 30 min. or at the end of your order. However you can also change the settings on your browser so that cookies are generally not allowed.
 
 
Newsletters
 
The newsletters of our divisions will only be sent to you if you have ordered them through the “Service” link on our homepage. And your email address will only be used for this purpose. Because the transmission is carried out unencrypted, you also have the option when ordering the newsletter to provide an address, which doesn’t allow for determination of your identity. You can always cancel your newsletter subscription again with the same link. Your email information is then automatically removed from the mailing list.
 
We have commissioned kurturkurier, a project of Data Kulturlink AG, with sending the newsletters. The email addresses remain the property of the Staatstheater [Theatres], are used exclusively for this purpose and are not disclosed to any third party.
 
 
Your rights as user
 
According to § 21, 22 of the State Data Protection Act [Landesdatenschutzgesetz], you have the right to receive information at any time regarding data pertaining to you that has been saved and, if applicable, to request corrections. Please direct inquiries relating to data protection to our data protection officer, Mrs. Michaela Klapka, at the following email address: datenschutz@staatstheater-stuttgart.de.