Information on Seat Selection

Best Available Seat Booking
In best available seat booking, you choose a category of seats and select the number of tickets you would like. An automatic allocation of seats will take place within the selected category; you receive the best available seats.
Seating Chart Booking
In seating chart booking, you personally select your exact seats from agraphic seating chart. Begin the seating chart booking and choose an area. There you can select the seats by clicking on them.
General Seating
means that, with your ticket, you can freely select your seat according to the conditions on-site.

Information on Online Sales

Please examine our General Terms and Conditions and our information regarding privacy policy (in German) as well as the following information on ticket pre-sales.
Ticket Pre-sales
Ticket pre-sales for performances at all venues generally begin on the same date two months before the day of the performance. If the first pre-sale date falls on a Saturday or Sunday, then pre-sales will begin on that Friday. If it falls on a holiday, then sales will begin the day before. Some events cannot be purchased through online sales. For such cases, please contact our telephone ticket service ((+49) (0) 711. 20 20 90, Mon – Fri 10 am – 8 pm, Sat 10 am – 6 pm). Performances outside of the previously mentioned pre-sale periods can be ordered using the online ordering form. Please examine our general information on ticket pre-sales.
Seat Selection
In the course of your booking, information relating to seat selection will be displayed.
Ticket Prices
Ticket prices for online sales include a service fee of 1.00 € per ticket.
Discounts (other than the Schauspielcard)
Please use the alternative sales channels for discounts, as they are not available or applicable for online sales.
Gift Vouchers
Gift certificates can be transferred to third parties and are valid up to three years after the issue date. The period begins on December 31 of the year the certificate has been purchased. An extension of this period is excluded. The disbursement of the certificate value is not possible. The monetary value will be offset against the price (higher differences must be paid). Existing remaining amounts are disbursed as another gift certificate. A later setting-off of a certificate to a purchase already made is not possible. Gift certificates cannot be used for the purchase of further certificates.
Delivery / Pick Up with Confirmation of Purchase
Tickets or gift vouchers can be sent out for a shipping fee of 1.50 €, if the time of the order allows for it. The Staatstheater Stuttgart cannot accept any responsibility for the shipment.
Confirmation of purchase will automatically be sent by email to the address you provided, as soon as purchase of your order has been initiated.
By presenting printed confirmation of purchase, tickets can be picked up at the theatre box office or at the appropriate performance box office; gift vouchers only at the theatre box office (Mon – Fri 10 am – 7 pm, Sat 10 am – 2 pm).
Only printed tickets are valid as passes for means of transport with the VVS. Printed confirmations of purchase will not be accepted as valid ride passes for the VVS.
print@home
You can purchase any of our print@home ticket(s) (with the start of season 14/15) at any time and print them out yourself. This booking service is available to you until 1 hour before a performance starts at no additional cost and is specified during the booking via choice of shipping option. After completing the purchasing transaction, the desired ticket will be displayed as a PDF file and can be printed immediately. You will receive a confirmation of purchase at the email address you have provided, with the ticket file as an attachement. The personalization of each ticket with a name and date of birth prevents improper duplication for the protection of the purchaser. Each ticket entitles the holder to one unique admission in conjunction with a valid ID. If there are any questions, please contact our telephone sales office ((+49) (0) 711. 20 20 90). Operating hours telephone sales office: Mon - Fri 10 am - 08 pm; Sat 10 am - 06 pm.

print@home ticket = transit ticket
Your print@home ticket is valid as a transit ticket for public transportation in the VVS system at no additional cost and will automatically beeig print with your print@home ticket. Please pay attention to the required personalisation during the booking transaction.
Late Seating
may not be possible for certain performances. Our telephone ticket service (0711. 20 20 90, Mon – Fri 10 am – 8 pm, Sat 10 am – 6 pm) will be happy to provide you with more information!
Payment
Tickets can be paid with credit card (American Express, MasterCard, VISA) or SEPA direct debit (Not for new customers, these should call our ticket-service first (+49) (0)711. 20 20 90).
Return / Exchange
We ask that you carefully check your information before authorising purchase of your order, as tickets and gift vouchers cannot be returned or exchanged.
Technical Requirements
  • Current web browser (Internet Explorer, Firefox, Safari, Chrome or Opera).
  • Cookies activated. -> Privacy policy (in german)
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Any more questions?
Phone: (+49) (0) 711. 20 20 90
Mon – Fri 10 am – 8 pm, Sat 10 am – 6 pm 
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PRIVACY POLICY

Data Privacy Statement

The Württemberg Staatstheater Stuttgart take the protection of your personal data very seriously. We only process personal data when you use particular offers or services. As an institution of the state of Baden-Württemberg, we assure you that your personal data will be treated as confidential according to the terms of applicable data protection law and will not be shared with third parties for advertising purposes. External service providers are strictly bound by contract as processors as defined by data protection law and are not considered third parties in regard to data protection law.

According to Art. 13 of the EU General Data Protection Regulation (GDPR), we are required to provide you with comprehensive information regarding the handling of your data and on your rights. The following Statement will provide you with a summary of how we ensure the protection of your personal data as well as our reporting requirements with regard to the handling of personal data.

1.    Ticket, Gift Certificate and Merchandise sales, as well as Subscriptions
a)    Processing of personal data

During a binding order, the acquisition of tickets and gift certificates as well as merchandise in the scope of a telephone or written order, as well as with online sales, we process the following personal data in association with your account number:

•    Last name, first name, degree (if applicable)
•    Address
•    Email address (if you have ordered electronically)
•    Telephone number if necessary (to contact you in the event of a performance cancelation or change)
•    Bank details (for payment with Debit or EC-Card. For security reasons, credit card numbers are not stored) 
•    Consent to periodically receive information regarding our performance schedule and current events via the Staatstheater Stuttgart newsletter or via the uni@staatstheater newsletter and mailings.
•    Additional customer characteristics (such as references to publications, the Schauspielcard)

Furthermore, the following personal data is processed during the respective purchasing orders:

•    For print@home tickets, the full name and date of birth of the actual attendee. This is re-quired by VVS guidelines to generate the personalized VVS KombiTicket for print@home tickets. The data is transmitted to EOS UPTRADE GmbH, the IT service provider employed by the SSB, in order to generate the required barcode and is stored there for half a year before it is deleted.
•    For premium gift certificates, your personalized text.

In the scope of a subscription agreement, we process the following personal data in association with your subscription number:

•    Last name, first name, degree (if applicable)
•    Address
•    Email address and telephone number if necessary (to contact you in the event of a perfor-mance cancelation or change)
•    Bank details (for payment with Debit Card) 
•    Additional customer characteristics (such as references to publications, the Schauspielcard)

Of course, you can use cash to purchase tickets, gift certificates and merchandise directly from the main box office or the box offices of the performance venues without having your personal data stored.

b)     Purposes and Lawful Bases of Storage
We store your personal data in accordance with Article 6(1) GDPR for the following purposes:
•    For the performance of a contract and in order to take steps prior to entering into a contract (Article 6(1) lit. b GDPR): to process your order, your purchase (including associated VVS combo tickets) or your subscription, as well as to inform you of possible performance changes and cancellations with short notice.

•    On the basis of your consent (Article 6(1) lit. a GDPR): to periodically send you information regarding our performance schedule and events via newsletter and mailings. You can revoke your consent at any time by clicking on the appropriate checkmark during your next online purchase or by sending your cancellation request to the following email address: tickets@staatstheater-stuttgart.de or by mailing Staatstheater Stuttgart, Verkauf und Abonnement, Postfach 10 43 45, 70038 Stuttgart.

•    On the basis of legitimate interests for customer service/ direct marketing purposes (Article 6(1) lit. f GDPR): to make you aware of our events and promotions via occasionally targeted emails and mailings. Your personal data required for this will be stored until you object to its processing for the aforementioned purpose. Please direct your objection to: tickets@staatstheater-stuttgart.de or by mailing Staatstheater Stuttgart, Verkauf und Abonnement, Postfach 10 43 45, 70038 Stuttgart. 

•    For the performance of a legal obligation (Article 6(1) lit. c GDPR): to document your purchase and your existing subscription for a period of 10 years following the end of the current year, pursuant to the record retention periods determined by commercial law.

2.    Use of additional offers on our website
While visiting our website, we will only process personal data if you use particular offers or services. If you provide personal data within our online services, then this is always done voluntarily.

a) Newsletter
We keep you updated on us and our current events with the newsletters of Oper Stuttgart, Schauspiel Stuttgart and the Staatstheater Stuttgart as well as the uni@staatstheater newsletter. Newsletters will only be periodically emailed to you if you have subscribed to them at the newsletter link on our home page. When you first subscribe you will receive an email prompting you to confirm your subscription. You will only be subscribed to the newsletter after activating the link. This helps us ensure that you don’t receive unwanted emails from us.

With the confirmation email, you consent to the electronic storage of your email address to receive the periodic newsletter pursuant to Art. 6(1) lit. a GDPR. And your email address will only be used for this purpose. When subscribing to the newsletter you will also have the option of providing an address that doesn’t allow for determination of your identity. You can cancel the newsletter and revoke your consent at any time by using the link in the emails you receive. You will only incur transmission costs based on your basic rate charges. Your email address will then be automatically removed from the mailing list.

b) Publication Ordering
On our website as well as on other forms, we offer you the opportunity to order our periodic publications (for example the yearbook, the monthly performance schedule, Reihe 5). By ordering, you consent to the processing of your data for a subscription to these periodic publications in accordance with Art 6(1) lit. a GDPR. For the distribution of our publications, we employ service providers who are contractually obligated to comply with data protection.

If you have also consented to the use of your data for informational and customer service related purposes in accordance with Art. 6(1) lit. a GDPR, we will periodically send you information regarding our performance schedule and current events via newsletter and mailings. You can revoke your consent at any time. Please direct cancelation requests for wanting to unsubscribe from the publications or information services to the following email address: publikationen@staatstheater-stuttgart.de or by mailing Staatstheater Stuttgart, Publikationen, Postfach 10 43 45, 70038 Stuttgart. Your data will then be deleted from the mailing list(s).

c) Contacting us
If you contact us via our contact form or an informal email, you consent to the electronic storage of your data in accordance with Art. 6(1) lit. a GDPR for the purpose of replying to and documenting your inquiry. Of course your data will be treated as confidential, will only be used for these purposes and will not be shared with third parties.

d) uni@staatstheater
As a student, if you would like to book discounted tickets directly online via uni@staatstheater, you can register with valid proof of enrollment and send this to us by uploading a file (max. 4 MB) to our cloud service. After uploading the fully completed form, you will receive an email confirmation. As soon as your access is activated, you will receive an email with your access information. Of course your data will be treated as confidential, will only be used for ticket sale purposes and will not be shared with third parties. By uploading a document, you consent to the electronic processing of your student ID in accordance with Art. 6(1) lit. a GDPR. You can revoke your consent at any time if you no longer wish to order reduced student tickets over the internet or if you have ended your studies. Please direct your objection to the following email address: uni@staatstheater-stuttgart.de. The file of your current student ID will then be deleted.

e) Employment Application / Jobs
You can apply for jobs posted on our website by uploading a PDF file of your application materials to our cloud service. Of course your data will be treated as confidential, will only be used for these purposes and will not be shared with third parties. You hereby agree to the processing of your data in accordance with Art. 6(1) lit. a GDPR for application purposes. You can revoke your consent at any time if you would like to withdraw your application. Please direct your objection to the following email address: bewerbung@staatstheater-stuttgart.de. The form with your data will then be deleted.

3.    Visiting our Website
We have configured our website so that you can visit it anonymously:

a) Usage Data
In order to identify statistics on the frequency of visits to our home page, the following datasets of our website visitors are stored with our provider Globalways and deleted after no later than a year:
•    URL and port
•    IP address (condensed to the last byte)
•    Date and time
•    Files that are loaded
•    The referrer, meaning the page that linked to ours
•    The software version used by your browser to connect
By condensing your IP address, we permit anonymous use of our websites. User profiles based on IP addresses are therefore not possible. The individual entries in the log files no longer allow the possibility of determining an individual person’s identity.

b) User Tracking
In order to continually optimize our web presence, we employ a web analysis tool from the company etracker GmbH from Hamburg to analyze usage data. For this purpose, data is compiled, processed and stored, in order to create a pseudonymous user profile.

This process employs cookies that enable a statistical analysis of the use of our website by our visitors. Cookies are small text files that are saved by the internet browser on the user’s terminal device. etracker cookies contain no information that would allow for identification of the user. The etracker generated data is exclusively processed and stored in Germany by etracker on behalf of the website provider and is subject to strict German and European data privacy laws and standards. To that effect, etracker has been independently audited, certified and awarded the ePrivacyseal from ePrivacy. Additional information on data privacy with etracker can be found here.

The data processing is conducted on the lawful basis of Art. 6(1) lit. f (legitimate interest) of the EU General Data Protection Regulation (GDPR). Our legitimate interest consists in optimizing our online offerings and our web presence. Since the privacy of our visitors is particularly important to us, an IP address is anonymized with etracker as early as possible and login or device identifiers are converted by etracker to a distinct but not personally attributable key. Additional use, consolidation with other data or transmission to third parties is not carried out by etracker.

You may object to the aforementioned data processing at any time, insofar as it is carried out on an individual basis. You will experience no negative consequences as the result of your objection. You will only incur transmission costs based on your basic rate charges.

Exercise your right of objection

c) Cookies
We only utilize cookies that are mandatory for offering services on our website. When visiting Staatstheater sites, a session cookie is used to hold the identity of the browser session on your computer and is deleted after the end of your browser session. This information will not be available during future browser sessions. It is not possible to reference the identity of the user.

In order for you to use the virtual shopping cart on our sales module, a cookie is utilized in the ordering process to track your individual orders. This cookie is automatically deleted after a maximum of 30 minutes or at the end of your order. However you can also set up your browser to not accept cookies in general. Please be aware that certain web features may not be technologically available when cookies are deactivated.

4.    Visiting our Social Media Pages
The Oper Stuttgart, Stuttgarter Ballett, Schauspiel Stuttgart and the Staatstheater Stuttgart also have presences on online social networks (Facebook, Twitter, Google+, YouTube). On our website, you’ll find links to these sites displayed as icons. To protect your data, the links are configured so that the social media platforms obtain no personal data from us, as long as you are only viewing our page.

As soon as you open these links to the Facebook, Twitter and Google+ pages of the Staatstheater Stuttgart, your IP address and browsing behavior will likely be transmitted to Facebook, Twitter and Google+. We would like to point out that as a website provider we receive no information on the content of transmitted data or its usage by Facebook, Twitter and Google+.

To obtain further information, we refer you to the data privacy statements of Facebook, Twitter and Google+.

Please be aware that the respective privacy and usage terms of these companies are effective for registration and use of such online networks. If you are logged into Facebook at that point, then your visit to our pages, as well as all of your interactions in connection with social plugins (for example, clicking on “Like” buttons, commenting, etc.), can be attributed to your Facebook profile and stored by Facebook. Even if you do not have a Facebook profile, it is still possible that Facebook is storing your IP address. To prevent Facebook from collecting data from your visit to our online content, log out of Facebook prior to visiting our page.

Additionally our site may link to or embed YouTube videos. We would like to point out that data is transmitted to YouTube when a video is started and that as a website provider we receive no information on the content of transmitted data or its usage by YouTube.

We have included an interactive Google map of our location on our Service page. We would like to point out that data is transmitted to Google when you view the page and that as a website provider we receive no information about the content of transmitted data or its use by Google. To obtain further information, we refer you to the data privacy statement of Google.

5.    Measures for Protecting Your Data
We take technical and organizational precautions to protect your data as thoroughly as possible. In addition to an obligation on the part of our employees to comply with data protection and a meticulous selection process for service providers, we have also appropriately secured our operating environment. We have the security of our web presence and our sales program reviewed by external experts.  

We utilize an encryption process to protect against unwanted access. This is mainly valid for when you transmit payment data for ticket purchasing. Your information is transmitted over the internet using SSL (Secure Socket Layer) encryption. You’ll recognize this by noticing that the lock symbol on your browser’s status bar is locked and the address bar begins with “https://www.”. Your browser will automatically recognize our security certificate.

We would like to point out that it is not possible to completely protect data from access by third parties in communication via email. We therefore recommend that you use a password to protect files with sensitive personal or confidential data.

6.    Your Rights
In accordance with Art. 15 GDPR, you have the right, via written request, to receive information on stored data pertaining to you, and if applicable to request its rectification pursuant to Art. 16 GDPR, its erasure pursuant to Art. 17 GDPR or a restriction of processing pursuant to Art. 18 GDPR. However, erasure shall be excluded if legal retention periods exist. In accordance with Art. 20 GDPR, you have the right to data portability.

In accordance with Art. 21(3) GDPR, you have the right to object to data processing for customer service/direct marketing purposes. You can direct your objection via informal notice at any time to: tickets@staatstheater-stuttgart.de or Staatstheater Stuttgart, Verkauf und Abonnement, Postfach 10 43 45, 70038 Stuttgart. The processing of your personal data required for contract performance purposes and the resulting retention periods under commercial law cannot be validly objected.
Please direct inquiries related to data protection to our Data Protection Officer, Frau Michaela Klapka, at the following email address: datenschutz@staatstheater-stuttgart.de or at Württembergische Staatstheater Stuttgart, Frau Michaela Klapka, Oberer Schloßgarten 6, 70173 Stuttgart.

Pursuant to Art. 77 GDPR, you have the right to lodge a complaint with the appropriate supervisory authority and to claim the rights specified in Articles 78 GDPR and 79 GDPR.

Exercising your rights as listed above is free of charge to you.

7.    Contact Information
•    Controller: Württembergische Staatstheater Stuttgart, Oberer Schlossgarten 6, 70173 Stuttgart

•    Data Protection Officer: Württembergische Staatstheater Stuttgart, Data Protection Officer, Frau Michaela Klapka, Oberer Schlossgarten 6, 70173 Stuttgart, datenschutz@staatstheater-stuttgart.de

•    Supervisory Authority for Data Protection: Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit [The State Commissioner for Data Protection and Freedom of Information] Baden-Württemberg, Postfach 10 29 32, 70025 Stuttgart.

8.    Changes to our Data Privacy Statement
We reserve the right to modify our data protection and security measures should this become necessary for legal requirements or technical developments. In such cases we will also appropriately adjust our notes on data protection. You should regularly visit this website to stay updated on the current state of the Data Privacy Statement.

Effective: May 11, 2018